jiwel Privacy Policy

1. Who We Are

jiwel ("jiwel," "we," "us," or "our") operates the online gaming platform accessible at jiwel.net (the "Platform"). jiwel is the data controller responsible for the personal information collected through the Platform and is committed to protecting the privacy and security of all registered players and visitors, particularly those based in the Philippines.

This Privacy Policy applies to all personal data collected through jiwel.net, including data collected during account registration, gameplay, financial transactions, customer support interactions, and general browsing of the Platform. It does not apply to third-party websites or services that may be linked from the Platform.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jiwel account, make a deposit or withdrawal, contact customer support, or participate in promotions, you may provide us with the following categories of personal data:

2.2 Information Collected Automatically

When you access and use the jiwel Platform, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the Platform
• Game history, wagering activity, and session duration
• Referral source (how you arrived at jiwel.net)
• Cookie identifiers and similar tracking data (see Section 5)

2.3 Information from Third Parties

jiwel may receive personal data about you from third-party sources, including identity verification service providers, payment processors, fraud prevention agencies, and publicly available sources, where permitted by applicable Philippine law. This information is used to supplement your account profile and to fulfill our legal and regulatory obligations.

3. How We Use Your Information

jiwel uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your jiwel account, including verifying your identity and age (21+ requirement) in compliance with Philippine gaming regulations.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the jiwel Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR reporting obligations, and the Data Privacy Act of 2012.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion requests.
• Marketing and Promotions: To send you information about jiwel bonuses, promotions, and new features — but only where you have given your consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the jiwel Platform.
• Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the Platform.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jiwel processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and jiwel (i.e., to provide the gaming services you have registered for).
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML laws and PAGCOR licensing requirements.
• Legitimate Interests: Processing is necessary for jiwel's legitimate interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — jiwel relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. jiwel uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, and analyze how the Platform is used.

5.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your jiwel account. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming limits you have set.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content about jiwel. These are only placed with your consent.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiwel Platform. For strictly necessary cookies, disabling them may prevent you from accessing your account or using core Platform features.

6. Sharing Your Information

jiwel does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC (Know Your Customer) service providers to verify your identity and age in compliance with Philippine regulations.
• Fraud Prevention and AML Services: Agencies that help jiwel detect and prevent fraudulent activity and money laundering.
• Game Software Providers: Licensed game studios and RNG certification bodies that supply the games available on the jiwel Platform.
• Regulatory Authorities: PAGCOR and other Philippine government agencies where disclosure is required by law or regulatory obligation.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors where necessary to protect jiwel's legal rights or comply with legal obligations.
• IT and Infrastructure Providers: Cloud hosting, cybersecurity, and platform maintenance providers who process data on jiwel's behalf under strict data processing agreements.

All third parties with whom jiwel shares personal data are required to handle it in accordance with applicable data protection laws and jiwel's data protection standards.

7. Data Retention

jiwel retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, in compliance with Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for as long as necessary to demonstrate compliance with consent requirements.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jiwel will securely delete or anonymize it.

8. Security of Your Data

jiwel implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jiwel's servers
• AES-256 encryption for sensitive data stored at rest, including financial information
• Two-factor authentication (2FA) available for all player accounts
• Regular penetration testing and vulnerability assessments conducted by independent security firms
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• 24/7 security monitoring and intrusion detection systems
• Regular staff training on data protection and cybersecurity best practices

Despite these measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, jiwel will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiwel:

To exercise any of these rights, please contact jiwel's Data Protection Officer at [email protected]. jiwel will respond to your request within thirty (30) days. In some cases, jiwel may need to verify your identity before processing your request. If you are not satisfied with jiwel's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

10. Children and Minors

The jiwel Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jiwel does not knowingly collect personal data from individuals under the age of 21. If jiwel becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the jiwel Platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11. Cross-Border Data Transfers

jiwel primarily stores and processes your personal data within servers located in Asia. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, when using cloud infrastructure providers or international game software partners.

Where such transfers occur, jiwel ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012. By using the jiwel Platform, you acknowledge and consent to such transfers where necessary for the provision of our services.

12. Third-Party Links and Services

The jiwel Platform may contain references to third-party services such as payment processors and game providers. These third parties operate under their own privacy policies, and jiwel is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of jiwel.

jiwel does not control and is not responsible for the content, privacy practices, or security of any third-party websites or services. Accessing third-party services is entirely at your own risk.

13. Changes to This Privacy Policy

jiwel reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, jiwel will notify registered players by email to their registered address and by posting a prominent notice on the Platform.

The revised Privacy Policy will take effect on the date specified in the notice. Your continued use of the jiwel Platform after the effective date constitutes your acknowledgment of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how jiwel protects your personal data.

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jiwel's data protection practices, please contact our Data Protection Officer using the details below:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Legal Inquiries: [email protected]

You may also reach jiwel's customer support team via live chat on the Platform, available 24 hours a day, 7 days a week. For formal data subject requests, written correspondence to [email protected] is preferred to ensure a proper audit trail.

If you are not satisfied with jiwel's handling of your data protection concern, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC) at [email protected] or through the NPC's official website.